Return Policy

CIS-JETRONIC Return Policy

Warranty
New and rebuilt parts are warranted against defect for ONE YEAR from date of sale on an exchange basis only. Used parts are warranted against defect for 60 DAYS on an exchange basis only. Any parts that are incorrect, damaged, defective or lost in shipping will be exchanged only. Warranty exchanges must a have return authorization number, copy of invoice, and be returned within the warranty period. All items returned for warranty exchange are subject to inspection upon receipt. CIS-Jetronic.com is not be responsible for any damage or loss caused by delays, failures or other consequential damage, nor for labor, transportation or any other charges incurred in the replacement or repair of a defective.

Returns
Parts returned for refund must be returned with 30 days of receipt, with a return authorization number, in original packaging, in original condition, uninstalled or unmounted. All returns for refund will be charged a 15% restocking fee. No returns for refunds on engines, transmissions, electrical, used, interior, literature or special ordered items. All items returned for refund are subject to inspection upon receipt.

Return Authorization Numbers
All parts returned for warranty exchange or refund must have a return authorization number. Please call +1 (415) 300-0822 or +1 (415) 349-0555 or e-mail us at return at cis-jetronic.com to receive a return authorization number prior to returning any items.

Damaged Parts
All parts leave our warehouse in good condition. If a part is damaged when received, call or e-mail CIS-Jetronic Company immediately so we can contact the shipping company right away. Please note any damage on the delivery receipt on truck freight shipments. Damaged parts are warranted on an exchange basis only, no refunds.

Core Returns
Cores must be returned in the original manufacture's box within 90 days of the original invoice date. This excludes engine and transmission cores. Core deposits returned after 90 days will be subject to a 25% deduction unless prior arrangements have been made. Core returns must be marked CORE on the outside of the package with a copy of the invoice inside the package. Core return shipping must be prepaid. No COD’s on core returns will be accepted. Core deposit refunds will be issued pending core inspection upon return. Non-rebuildable cores will not receive full core refund.

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